Enterprise Data and Analytics provides training and assistance on using Cognos and using the data warehouse. We offer a variety of support and training options, from hands-on classroom training, one-on-one assistance, and training documents.
Request access through the Technology Support Center (TSC) by phone at 438-HELP (4357) or send email to firstname.lastname@example.org. Please provide your ULID, department, your business need for access, and which package or reports you would like access to. Additional information on what is currently available in Cognos can be found in the BI Tools section or in the job aid, How to Request Cognos Access.
Attend an instructor-led Cognos training course or attend a one-on-one lab session. The lab session provides time with a Cognos expert in modifying and/or creating a report or general assistance in using Cognos. Additional information on the training sessions available, including how to enroll in the course, can be found in the Training section.
To report any problems or request assistance with Cognos, please contact the Technology Support Center (TSC) by phone at 438-HELP (4357) or email at email@example.com. Please provide your ULID and a brief description of the assistance you are requesting. Please include the name of the report or package if applicable.